PRIVACY POLICY
OVERVIEW
This policy was last edited on 3rd of February, 2023.
In this Privacy Policy, you'll find detailed information on when and why Felt Instruments collects your personal information, how it uses it, and the limited conditions under which we may disclose it to partners.
It is important for me to state that Felt Instruments is not trading email lists or other data with other companies and businesses for marketing purposes.
If you have any questions or requests in regards to your data information, feel free to get in touch via email at hello@feltinstruments.com
ANALYTICS
This website collects personal data to power our site analytics, including:
- Information about your browser, network, and device
- Web pages you visited prior to coming to this website
- Your IP address
This information may also include details about your use of this website, including:
- Clicks
- Internal links
- Pages visited
- Scrolling
- Searches
- Timestamps
We share this information with Squarespace, our website analytics provider, as well as Microsoft, Google and Meta to learn about site traffic and activity.
COOKIES
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit: https://support.squarespace.com/hc/en-us/articles/360001264507#toc-check-your-cookies
- These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you, particularly in relation to online transactions and site navigation.
- These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
- Cookies are also used to collect information about your browsing and shopping patterns, including to monitor the success of campaigns and ad targeting
HOW CAN YOU DISABLE COOKIES
The steps to disabled cookies will vary from browser to browser. Simply googling "how to disable cookies" and your browser name will provide plenty of information on how to perform this in your case.
You can also clear browsing cookies directly from your browser's preferences.
FACEBOOK PIXEL
When someone visits feltinstruments.com, a third party service, Facebook Pixel, will be used to collect standard internet log information and details of visitor behaviour (e.g. which pages they visit, whether they add something to their cart and if they complete the purchase or not).
Felt Instruments does this to find learn about the user behaviour on the website. This information is only processed in a way which does not identify anyone. Felt Instruments does not make any attempt to find out the identities of those visiting the website.
VISITOR DATA
When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:
- Billing address
- Details relating to your purchase (for example, your VAT ID, if applicable)
- Your credit card number and its expiry date (if you don't use PayPal)
- Email address
- Name
We share this information with Squarespace, our online store hosting provider, as well as Microsoft, Google, Meta, Zapier and Make, Stripe and PayPal so that they can provide website services to us.
As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.
SUBSCRIPTIONS AND FORMS
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions.
We share this information with Squarespace, our online store hosting provider, as well as Typeform, Microsoft, Google, Meta, Zapier and Make, so that they can provide website services to us.
MARKETING EMAILS
We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email.
We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.
HOW LONG WILL FELT INSTRUMENTS KEEP YOU ON THE MAILING LISTS?
You'll stay on the mailing list until you unsubscribe. You can unsubscribe at any time by using the link at the bottom of each email.
ABANDONED CART EMAILS
You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:
- You enter your email address at checkout, or are logged into your customer account.
- You add a product which is in stock to your shopping cart.
- You close your browser or leave this website without completing your purchase.
You can unsubscribe from these messages at the bottom of the email.
The email will link back to this website, where you can pick up where you left off and complete your purchase.
EDUCATIONAL DISCOUNTS
Felt Instruments provides educational discounts for students and teachers. To qualify, you're asked to provide a proof on your enrolment. It is possible that we will be collecting information about people who are under the age of 18.
Consequently, Felt Instruments takes great care to restrict access to these documents. The documents are retained until you request for them to be erased, which will be performed within 7 work days since the request has been received.