FAQ


Below you’ll find answers to the most common questions.



I’ve downloaded the library via Pulse but all I see is a collection of .ch1 files. How can I install the plugin?

You’re half-way there! It seems like you’ve downloaded the sample pool, but not the plugin installation files themselves. Please, see the installation page for details.


I’m getting “The sample ***.ch1 wasn’t found“ error.

It seems like you’ve either not downloaded the samples via Pulse or pointed to the wrong folder on the initial plugin load.

Open the plugin window, select the OPTIONS tab (bottom right) and click on the “Change sample folde location”. Choose the exact folder that contains the .ch1 files.


I’ve downloaded the installation file but I can’t find the samples.

Felt Instruments’ libraries require both the plugin installer and a sample pool to run. Please, see your oder confirmation email for details.


I can’t download the library via Pulse.

Please, get in touch and I’ll do my best to help!


I can’t find the plugin on my Mac.

The default install locations are as follows, but you can change them during the installation:

AU:
Macintosh HD:/Library/Audio/Plug-Ins/Components/

VST:
Macintosh HD:/Library/Audio/Plug-Ins/VST/Felt Instruments/

Please, check where your DAW needs the files installed.


I can’t find the plugin in Logic 9.

Please, make sure you’re running Logic in 64-bit mode.


I can’t find the plugin in Pro Tools.

Felt Instruments’ plugins don’t support AAX, which is the Pro Tools plugin format. If you want to use Felt Instruments’ plugins in Pro Tools, you can use a third-party VST / AU to AAX wrapper or load it into another DAW and connect that to PT using ReWire.


I can’t authorize the AU plugin in Logic.

Most of these problems can be solved by re-scanning the plug-ins from within Logic. Go to the main Logic Pro menu and select Preferences > Plug-In Manager. Scroll down the list on the left and select Felt Instruments. If the plugin is disabled, it’s Use box won’t be set as active.

Select the unavailable plugin and choose Reset & Rescan Selection at the bottom of the window.

If this doesn’t help, you can manually force Logic to reset the AU cache by going to  Macintosh HD > Users > You > Library >Caches and deleting the following files:

  • com.apple.audiounits.cache
  • AudioUnitCache/com.apple.audiounits.cache
  • AudioUnitCache/com.apple.audiounits.sandboxed.cache

Please, restart your computer after deleting the files.


I’m getting pops and clicks during playback / export.

First, please, make sure you’re using the latest  version of the plugin. Then click on the OPTIONS tab and click on the safe button.


How can I see which version I’m using?

Click on the OPTIONS tab - it’s there :-)


Can I install a Felt Instruments’ library on multiple computers?

Sure! As long as you’re the only user, there’s no problem with that.


What are the terms of use for Felt Instruments’ libraries?

You can find them here.


Are you going to have Black Friday / Christmas / Summer / Winter / Whatever sales?

Nope. But I believe that my libraries are fairly priced to begin with. The only chance to get a library on a discounted price is during the intro sale.


I don’t enjoy a library I purchased. Can I get a refund?

Sorry, all sales are final, as you can’t really return a digital product. If you haven’t downloaded the library yet, please, get in touch.


I don’t like Pulse. Can I download a library without it?

No. Pulse is the only way to go.


How can I re-download the library in Pulse?

Right click on the cover image of the library you’d like to re-download. Select “Delete” and then press “Install” again.


No your plugins require Kontakt Player?

No, all of the Felt Instruments’ libraries run as standard VST / AU plugins.


Something is wrong with my plugin. How can I start fresh?

If you want to start fresh, close your DAW and delete the following folder:

Mac:
Open Finder, hold ALT and click on the Go button at the top bar. Select Library and go to: ~/Library/Application Support/Felt Instruments/Library you want to reset

Windows:
Go to C:/Users/You/App Data/Roaming/Felt Instruments/Library you want to reset

This might also help if the update you’re trying to install doesn’t have any effect on the actual plugin performance.



Still no answer?
Get in touch.